Quality Policy - Newcytech Distribution

Newcytech Distribution Ltd. is a premier IT solutions provider. Since our establishment in 2005, we have been committed to delivering tailored, cutting-edge solutions to businesses across various industries, empowering them to succeed in the digital age.

Scope: This policy concerns the following activities of our business operations, including design, provision, marketing, sales, installation, implementation and provision of support services of integrated Information Technology and printing solutions.

At Newcytech Distribution Ltd., we strive to exceed customer expectations by delivering high-quality products and services that consistently meet or exceed our customers’ requirements.

To achieve this, we adhere to the following principles:

1. Customer Focus: We prioritize understanding our customers' needs, preferences, and expectations. By listening attentively and proactively engaging with our customers, we ensure that our products and services align with their unique requirements.
2. Continuous Improvement: We are committed to continuously improving our processes, products, and services to enhance customer satisfaction. Through ongoing evaluation, innovation, and adaptation, we strive for excellence in all aspects of our operations.
3. Quality Assurance: We maintain rigorous quality standards throughout our organization. Every member of our team is responsible for upholding these standards and ensuring that our products and services consistently meet the highest levels of quality and reliability.
4. Open Communication: We foster open and transparent communication with our customers, encouraging feedback and suggestions for improvement. By actively seeking input from our customers, we strengthen our relationships and enhance mutual trust and respect.
5. Compliance and Ethics: We operate with integrity, honesty, and respect for all stakeholders. We comply with applicable laws, regulations, and industry standards, upholding the highest ethical standards in all our interactions.

By following these principles, we demonstrate our unwavering commitment to putting our customers first and ensuring their success. At Newcytech Distribution Ltd. the customer is not just a priority – they are our guiding principle.

It is the policy of the company to achieve this through the continuous improvement of the company's activities by planning, setting and implementing specified and measurable quality objectives and regularly reviewing the effectiveness of the quality management system via the Management Review process.

It is the intent of the company that its quality management system will, at a minimum, satisfy the requirements of its customer base, the ISO 9001:2015 Quality Management System standard, and all legal and regulatory requirements, consideration and care are given to aspects concerning ergonomics, health & safety, labor, environment and ethics including anti-bribery & corruption.

All the team members of the company have been informed about the quality policy of the company and have been trained accordingly in order to be able to apply the policies and procedures of the quality management system. Everyone has the responsibility of the effective and efficient application of these policies and procedures on their jobs.

This policy is reviewed to ensure that is relevant to and in compliance with the activities of the company.

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Andreas Dermosoniades                                                                                    Date: 6/10/2025

Managing Director 

Newcytech Distribution Ltd